Just tell him you want to return for a full refund. So I emailed the seller, and asked them for a full refund (the seller offers 30 money back, minus shipping costs and 20% restocking fee). To issue a full refund: Go to your Returns dashboard - opens in new window or tab. Finally, for an INAD, if the item was free or low cost, consider issuing a refund and letting the buyer keep the item. 7 posts. Managed payments sellers can offer buyers full or partial refunds up to 90 days after the original transaction date. On the next page you'll see the refund amount. To issue a full refund: Go to your Returns dashboard. Normally when a buyer opens a case, the seller is given the opportunity to try and rectify the issue. Select Refund the buyer. Received hooked it up and it cuts out and turns off. Someone will correct me if I'm wrong. Select View return details beside the item. Select Refund the buyer. ... Don't use eBay to sell stuff. 13 bad lucks in a month, I bet some buddy lists are being updated. What do you expect, a full-size photo and a resume? Explain that on the basis of these two things, you ask eBay to step in and action the refund without your being required to return the item, since the seller is refusing to provide an acceptable solution with regard to the return postage AND the item location was misrepresented. Add Tracking Details and; Contact Seller (to ask for a return label, over and over). Just tell him you want to return for a full refund. Seller sold an item that wasn't macthing up to what he advertise he's refusing to refund me. I don't mind paying for the return of items...just not when the seller blatantly lied and misrepresented the items in the advertisement. Give support, share information, and connect with fellow members. I purchased two items from a seller and she combined shipping. Offer a refund as a managed payments seller . eBay tends to sides with buyers over sellers, so if you're an eBay seller who's having an issue with a buyer, you're probably going to end up issuing a refund.. Give support, share information, and connect with fellow members. I forgot to add...there's no way for me to escalate the case, because she already did. Select Give a full refund and then Continue. Copyright © 1995-2020 eBay Inc. All Rights Reserved. I bought a pair of pants on October 9; seller didn't have the style I bought and sent a different item instead! Seller sending wrong item and refuse to refund for return fees. Please refer to our Selling fees for managed payments sellers article (only available for eligible, registered, or activated managed payments sellers) for information on the new fees and when they will apply to your account. She has to pay return shipping. For each one, EBay issued a return slip...so I used both. Share best practices, tips, and insights. 9 May 2019 at 3:21AM edited 30 November -1 at 12:00AM in Consumer Rights. eBay will review your request and take appropriate action. You can find almost anything for sale on eBay, from a piece of fine art to clippings of Justin Bieber’s hair. eBay will give you a full refund once you escalate the case after 8 days If you must, still don't but also don't use UPS for shipping. Or did you pay the return? Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller will then issue you a full refund, including the original postage cost. The item I purchased was a sterling and turquoise Native American pin. ~ Anais Nin. If he times out on giving you a label, you should call ebay, they'll force a refund. If you don't receive your refund by then, call ebay. Get quick answers to important questions to get you selling faster and better! Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Thank goodness for ebay buyer protection. Nothing worse than being ripped off. is there a number to talk with a live person. eBay will not force the seller to refund until the return is delivered. Tell your buyer to return the watch and you'll refund in full on return. INADs are costly and should be avoided. If "anonymity" bothers you, perhaps you should start using brick-and-mortar stores. Then Stop talking to him. Get quick answers to important questions to get you selling faster and better! If he times out on giving you a label, you should call ebay, they'll force a refund. Since ebay issued you return labels, that money is taken from the seller. Remember, when you ask eBay to step in and help without successfully resolving the issue directly with your buyer and eBay finds on behalf of the buyer, it will result in a defect. How long until ebay makes a decision? Open a dispute in the resolution centre for an item not received.. if the seller cannot prove delivery to you then you will eventually get your refund, the seller saying they do not refund for lost items means nothing in ebay land! So it's no surprise that the IRS doesn't view all sellers alike in the online marketplace. Per eBay policy, if I never received the item, I am entitled for the full refund. Seller says that he has sent it, but I never received it. Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. Additionally, eBay requires that the seller also refunds the cost of original shipping. They side with a buyer no matter what. Today, the seller offered me refund minus shipping cost. It was not authentic. If the return shows the item delivered back to the seller, eBay will force the refund to process after 2 business days have passed. 9 May 2019 at 3:21AM edited 30 November -1 at 12:00AM in Consumer Rights. 10-18-2020. Life shrinks or expands in proportion to one’s courage. Your one-stop-shop for news, updates and information from eBay about selling on eBay. She does not want to pay the return shipping. If you have asked for a partial refund then the seller needs … Select View return details beside the item. The second item she sent me, the stone on the ring was badly damaged even though the advertisement said "excellent condition." {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You do realize ebay DOES eventually kick people out of buyer protection right? She instead asked ebay to step in so that she doesn't have to pay the return shipping costs. Seller stole my money refuses to refund and eBay refuses to help. 25 replies 2.2K views CYRUSWH Forumite. I messaged her asking about my refund and her response is she doesn't have the money to issue me a refund! Appeal eBay's decision about a return or missing item for sellers If you don't agree with our decision after we've stepped in to help resolve an issue between you and your buyer, you can appeal by providing new information within 30 days of the case being closed. Managed payments sellers: Beginning July 18, 2020, the new fee structure for managed payments sellers will start to take effect. How to issue a full refund. Ouch but you're right. Refuse his partial refund. 7 posts. Select View return details beside the item. I believe you receive a refund within 10 days after tracking shows delivered. That's not fair. Tell your buyer to return the watch and you'll refund in full on return. Select Give a full refund and then Continue. The seller accepted my return but refused to send me a return label. You may not have to pay tax at all if you are essentially hosting an online garage sale, but if you run your eBay account more like a business, you should be reporting your sales to the IRS. Answer the questions on the resulting page and you’ll get a link to report your case. If the return shows the item delivered back to the seller, eBay will force the refund to process after 2 business days have passed. They can choose to accept a return, require no return to happen, offer partial refunds, or if possible work it out with the buyer. You can contact customer service by posting a message on twitter or facebook, if you would like them to confirm this info. 2. I opened a 'not as described' return for both of them. Tried to use "money Back Guarantee" portal to get money back but eBay doesn't recognise item number and is giving me the run-a-round. If you don't hear back from the seller in that time, ask eBay to get involved. Once the item isdelivered, you should get a refund within 6 business days.". Meet other eBay community members who share your passions. What I received was pewter with glass beads. I purchased a USB front port adapter back in April 2016. SELLER REFUSED TO REFUND. She took photos that hid the damage. Verify that this is the item in question. Correct, except eBay's 48 hours can take much longer............. OP's case has been closed, and the seller now has an MBG case. Click Resolve a Problem. I believe you receive a refund within 10 days after tracking shows delivered. Share best practices, tips, and insights. To issue a full refund. I did not take it but insist for the full amount I've paid. If you refuse to refund and the buyer opens a case and you still refuse to refund, then ebay will just take the money out of your account and give it to the buyer who may not even be told to return the watch. When you say you printed two separate labels, were they ebay issued? Ebay told the Observer that business sellers can’t appeal against faulty returns and says since the buyer provided a detailed description of the problem he had a right to return the goods. As above, without knowing the full details of the seller's return policy, it's difficult to say one way or another whether you were entitled to a refund, but if a seller does accept change of mind returns (which would apply if the knife is fully operational, exactly as described etc) then they are almost always conditional (moreso than just limitations on time-frames - a seller's conditions for return can be found … If you've opened a case for not as described and you escalate then ebay will tell you to return for refund. Meet other eBay community members who share your passions. I printed two separate return labels and now that she has the items, she is refusing to issue a refund. Select Give a full refund and then Continue. Is there an eBay customer service number for this problem? I started a return and I shipped pants back to seller. I really appreciate your help. eBay will force him to refund you in full The seller cannot stop you getting a full refund, so ignore what he says. I pay a lot, and I expect to receive what was advertised. Ignore the seller and open a case for "item not as described". Open a case, wait for a return label, if it hasnt been issued after 8 days, then "ask ebay to step in" and they will issue a return label. eBay will force the seller to issue a pre-paid return label and he will be forced to refund you in full including P&P. I am sure most sellers have returned an item somewhere and at some time in their lives and expected to get a full refund. Wow, I've to say, as a seller myself, I've never given my customer such a hard time. If there's an open cancellation request, return, eBay Money Back Guarantee claim, or an open dispute made outside of eBay against an order, then the Send refund option will not be available. You sure are having a bad luck here on eBay. The eBay Moneyback Guarantee states you will receive the item your ordered or get your money back. That should be an easy win for the seller. When you printed the labels, you should have seen: "Drop the box off at the post office or schedule a pickup. Whether they know if the item they sold you is real or not, when it's pointed out, they should respond and offer you a full refund. They replied that it was working fine when posted , offered 50% refund then after refusing saying i want a full refund keeps denying there is an issue saying it was damaged in … Select Refund the buyer. Go to your Returns dashboard - opens in new window or tab. 10-30-2020. If we are asked to step in and help and we determine that the buyer is owed a refund, the seller authorizes eBay to reverse the funds to reimburse the buyer, and if such funds are unavailable or insufficient, the seller agrees to reimburse eBay for any amount eBay refunds to the buyer. If you don't receive your refund by then, call ebay. Check the seller's return policy in the listing to see who is responsible for return shipping costs. Concted the seller stright away asking for refund as faulty. Copyright © 1995-2020 eBay Inc. All Rights Reserved. On the next page you'll see the refund amount. The seller has three days to respond. eBay will force him to refund you in full The seller cannot stop you getting a full refund, so ignore what he says. Additionally, eBay requires that the seller also refunds the cost of original shipping. If you've opened a case for not as described and you escalate then ebay will tell you to return for refund. If your seller has a no return policy, then you would have to file a SNAD under eBay Buyer Protection. If there really is … Pants finally arrived and are way too small (obviously mis-sized). You have 45 days from date of original payment to file. If you did not receive the item, or the item is not as described, you have 30 days from your actual or latest estimated delivery date to open a request, under the eBay Money Back Guarantee. eBay will give you a full refund once you escalate the case after 8 days When a seller accepts a return, but doesn't send a return label, it stalls the returns flow: There are only buttons to. Re: Item not received seller refuses a full refund. Then Stop talking to him. On the next page you'll see the refund amount. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. 1, the item I purchased is $9.00 free shipping. However, given that the item hasn't left yet, I figure a full refund should be possible. Ebay seller refusing full refund for faulty phone. 11-04-2013 9:43 AM. Open a dispute in the resolution centre for an item not received.. if the seller cannot prove delivery to you then you will eventually get your refund, the seller saying they do … The seller refusing full refund. I bet I saw your name elsewhere on this board. If the expected shipping charges cost more than the expected refund or the refund value of a replacement or exchange, an eBay return shipping label won’t be … You will then have to return the item to your seller on your dime for a refund of original payment. I'm curious as to how long it takes eBay to intervene when a seller refuses to issue a refund but instead asks ebay to get involved. SELLER REFUSING TO REFUND FOR ITEM NOT AS DESCRIBED, requesting refund and seller refuse. by: Tiffee Jasso : Wed Oct 3 22:32:11 2018: Every seller who sells on Ebay, Amazon or Etsy, is responsible to give a refund if they get the item back in same condition as was sent. Go to your My eBay Purchase history, and in the drop-down menu next to the item in question, choose Return or Item not received (within 30 days of delivery). I buy large quantites of vintage jewelry to resell. This lady has fallen off of her rocker and whenever I asked for a refund she tells me to "get a life.". If you refuse to refund and the buyer opens a case and you still refuse to refund, then ebay will just take the money out of your account and give it to the buyer who may not even be told to return the watch. 9 May 2019 at 3:21AM edited 30 November -1 at 12:00AM in Consumer Rights. Unfortunately, as a lot of buyers know, we run into bad apples who use the near-anninymity of online selling to try and cheat people (like myself) out of money. Managed payments sellers can offer buyers full or partial refunds up to 90 days after the original transaction date. 25 replies 2.2K views CYRUSWH Forumite. Select View return details beside the item. www.facebook.com/ebay www.twitter.com/ebay, {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Follow these steps to get your refund. INADs are costly and should be avoided. Thank goodness for ebay buyer protection. Ebay will FORCE a refund if required from the seller. Beginning September 14 th 2020, eBay will automate the returns and refunds processes for active managed payments sellers to align the seller experience across the eBay platform. Ebay told the Observer that business sellers can’t appeal against faulty returns and says since the buyer provided a detailed description of the problem he had a right to return the goods. In this tutorial I teach how you can issue either a partial or full refund on eBay. Your decision, refund now or later. There is a such thing as too much bad luck. You can ask eBay to step in and help if you feel the buyer has misrepresented the reason for the return. Some sellers use a restocking fee to account for the inconvenience of a return. I printed two separate return labels and now that she has the items, she is refusing to issue a refund. Refuse his partial refund. Will I receive all of my money back? Since ebay issued you return labels, that money is taken from the seller. If the dispute is based on INAD (item not as described), the seller will always pay return shipping and the restocking fee does not apply. Ebay seller refusing full refund for faulty phone. To issue a full refund: Go to your Returns dashboard - opens in new window or tab. Seller’s return window: Review the seller’s return policy and return window before you make a purchase. I am a purchaser for a boutique in College Station. Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original shipping cost. eBay Buyer Protection, of course. If you received something that is not as described, you are entitled to a full refund, if the seller refuses, file an item not as described through the resolution center, if already filed, escalate the case so eBay can step in. Thank you so much. Once a seller accepts a return ebay automatically issues the label on your end, so the seller may have agreed to the return through messages but did not physically do so from their end (yes, the seller has to literally click the 'accept the return' link or have 'auto-accept all returns' enabled from within their settings, those are the only two ways by which a seller can 'accept' a return insofar as the system is concerned.) If there's an open cancellation request, return, eBay Money Back Guarantee claim, or an open dispute made outside of eBay against an order, then the Send refund option will not be available. How Can eBay Force Sellers to Issue Refunds? The items were completely misrepresented. Now that the seller has closed the return and opened a case, you should be seeing: "Hang on, we're still reviewing your case, Wait up to 48 hours for us to get back to you.". Select Give a full refund and then Continue. She doesn't have a choice. Your decision, refund now or later. If you have asked for a partial refund then the seller needs … Takes awhile if your going thru eBay to get your refund.By right's, buyer should be the one paying for return shipping cost.It's the buyer that wants to return them. How to issue a full refund. Shouldn't that be "easy win for the buyer" or am I missing something? 9 May 2019 at 3:21AM edited 30 November -1 at 12:00AM in Consumer Rights. 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